Terms & conditions

01About these terms

These terms apply when you order a TapFirst tag from Afiye, Inc. ("Afiye", "we", "us") and when you create or update an emergency profile linked to that tag. By placing an order you accept them.

If you are ordering for someone else — a child, a parent, a person in your care — you confirm you are entitled to provide their information and to make this agreement on their behalf.

02What TapFirst is, and what it is not

TapFirst is a battery-free NFC tag. When someone holds a compatible phone against it, the phone opens the emergency profile you have written. That is the whole of what it does.

It is not a medical device and has not been evaluated as one by any regulator. It does not diagnose, treat, monitor or prevent any condition.

• It does not contact emergency services, us, or your emergency contacts on your behalf.
• It does not track your location or detect a fall, a crash, or a change in your condition.
• It cannot make a responder read it, and we cannot guarantee anyone will tap it or act on what they find.
• It does not replace a medical alert bracelet, an implant card, or any identification a doctor or authority requires you to carry. Keep carrying those.

Reading the tag depends on the other person's phone, its settings, and its battery. Some older phones cannot read NFC tags at all.

03Orders and confirmation

The order form on this site does not take payment and does not complete a sale. Submitting it opens a message in WhatsApp addressed to us containing the order details you entered. Nothing is ordered until you send that message and we reply to confirm it.

We may decline or cancel an order — for example if we cannot deliver to your address, if the details are incomplete, or if a price was displayed incorrectly. If you have already paid for an order we cancel, we refund it in full.

04Price and payment

Prices are shown on the product page in US dollars and cover the tag, its lifetime chip, and profile updates for as long as you use it. Payment is arranged directly with us in the WhatsApp conversation that follows your order.

Any customs duties, import taxes or handling charges applied in your country are yours to pay and are not included in the price shown.

05Delivery

Delivery times quoted on the site are estimates based on past orders, not guarantees. We are not responsible for delays caused by carriers, customs, or an address that turns out to be wrong or incomplete.

Risk in the tag passes to you on delivery.

06Your information must be correct

Everything you give us must be true, accurate and complete, and you must keep it that way. This applies to your order details and, above all, to your emergency profile. We write to your tag exactly what you send us: we do not verify it, correct it, complete it, or seek medical advice about it, and we have no way of knowing when it stops being true.

Wrong, outdated or missing information in an emergency profile is worse than no profile at all, because a responder may act on it. You are responsible for what your profile says and for reviewing it whenever anything changes — a new medication, a new diagnosis, a contact who has changed number, a directive you no longer want followed.

You confirm that you are entitled to give us every piece of information you submit, including anyone else's name or phone number you list as a contact or a doctor.

You can ask us to change or erase your profile at any time. Erasing it leaves the tag working but blank.

07Your profile is published

By creating a profile you accept that it is published. Its whole contents are shown to anyone who holds a phone to your tag. That is the entire purpose of the product, and it cannot work any other way.

You accept that your profile will be seen by an undetermined number of people, whose identity you do not know and cannot control. There is no login, no permission step and no record of who has read it. Anyone who has your tag in their hands — a passer-by, a paramedic, a colleague, someone who has picked up lost keys — can read everything on it. A tag that is lost or stolen keeps working for whoever holds it.

Once your profile has been read by someone, that cannot be undone. Removing information later stops it being shown from that point on; it does not recall what anyone has already seen, remembered, photographed or copied.

For that reason, put on your profile only what you are willing for any stranger to know. Never include payment details, passwords, identity document numbers, or any health information you are not prepared to make public.

08Your information

For an order we collect your name, contact details and delivery address. For a profile we collect the health information you choose to enter. We use both to fulfil your order, write your tag, and support you afterwards.

Order and profile details reach us through WhatsApp, whose messages are end-to-end encrypted in transit. They are then held by us, and by WhatsApp on your device and ours, under their terms. Draft answers you type into this site are saved in your own browser so you do not lose them; clearing your browser data removes them.

We do not sell your information. We share it only with the people needed to deliver your order, such as a courier, and only what they need.

09Warranty, returns and support

Each tag carries a one month warranty against manufacturing defects from the date you receive it. If a tag stops being readable in that period through no fault of your own, we replace it. The warranty does not cover deliberate damage, or a tag that has been cut, drilled or otherwise modified.

An unused tag in its original condition may be returned within 14 days of delivery for a partial refund of the price paid. Once a tag has been written with your profile we cannot resell it, so it can only be returned if it is faulty.

These terms do not affect any statutory rights you have as a consumer where you live.

10Using the site

Do not attempt to read, alter, or write to a tag that is not yours, and do not use the site or the profile form to submit someone else's information without their agreement. Setup codes we issue are for your own use.

11Accidents and emergencies — what we are not responsible for

TapFirst is an aid in an emergency. It is not something to rely on. Treat it as one extra chance that useful information reaches whoever is helping you — never as a safety net, a guarantee, or a reason to take a risk you would not otherwise take.

We are not responsible for any accident, injury, illness, loss or death, or for the outcome of any emergency, whether or not a tag was worn, read, or acted upon. In particular we are not responsible where:

• nobody notices the tag, thinks to tap it, or chooses to read it;
• the phone available cannot read NFC, is off, is out of battery, or fails to open the profile;
• the profile was wrong, out of date, incomplete, or misunderstood;
• a responder, bystander or medical professional acts on it, ignores it, or reaches a decision you disagree with;
• help is delayed or does not arrive, for any reason;
• someone reads your profile who you did not want to read it.

Wearing a TapFirst tag changes nothing about what you should do in an emergency: call your local emergency number first, and keep carrying any medical identification a doctor or authority requires of you.

What we are responsible for is supplying a tag that works as described and handling your information with care. If we fail at that, we will replace the tag or refund what you paid, and that is the limit of what we owe you. Nothing in these terms limits our liability for death or personal injury caused by our own negligence, for fraud, or for anything else the law does not allow us to limit.

12Changes

We may update these terms as the product changes. The version published here when you place an order is the one that applies to it, and the date at the top tells you when it last changed.

13Contact

Questions about an order, a profile, or these terms reach us on the same WhatsApp number you order through, or through the contact details on our site. Afiye, Inc. — TapFirst is developed by Horizon Labs, our research and development division.